General Terms and Conditions (GTC)

1. Overview

This website is operated by Laurin Marcel Medwed e.U. and hosted by Shopify Inc. Shopify provides the e-commerce platform we use to sell our products and services.

By visiting our website and/or purchasing from us, you engage in our "Service" and agree to be bound by these terms and conditions. These apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

Please read these terms carefully. By accessing any part of the site, you agree to these terms. If you do not agree, do not use our website or services.

2. Scope

These terms apply to all purchases made by consumers through our online store www.stickyslat.com. They do not apply to businesses.

3. Offer and Contract Conclusion

  1. The products shown in our online shop are non-binding invitations to customers to order goods. These include boards made of real wood, so individual items may differ in size and appearance from the images shown.

    Products made of wood are subject to natural wear and tear and may be affected by improper storage (especially in humid conditions) or improper use. 

  2. Order process:

    • Selection of desired goods

    • Click "Order" button

    • Review shopping cart

    • Click "Proceed to checkout"

    • Log in or enter customer data (email, password)

    • Review and correct data if necessary

    • Click "Place order" to confirm

    • Confirm GTC

    Orders can be corrected before final submission via the browser’s "Back" button or canceled by closing the browser.

  3. Confirmation of order receipt is sent automatically via email. This is not an acceptance.

  4. A separate confirmation email constitutes contract acceptance. It includes your order details, invoice, GTC, and withdrawal notice with form. Your invoice and data will be stored.

  5. You will receive a separate shipping confirmation email with tracking info. Delivery is expected within 21 days.

  6. We reserve the right to reject orders. Payments will be refunded within 14 days if applicable.

  7. You can view previous orders in "My Account > My Orders". A confirmation email will be sent.

4. Prices, Payment, Shipping Costs and Refunds

(1) The listed prices are final prices in EUR. In accordance with § 6 (1) Z 27 of the Austrian VAT Act, no VAT is charged (small business regulation). The price at the time of the binding order shall apply.

(2) Shipping costs depend on the delivery method, size, and weight of the ordered goods. These costs are clearly shown in the order summary before the “Place order” button is clicked.

(3) The following payment methods are accepted:

  • Credit card (Visa, Mastercard, American Express)

  • PayPal

  • Apple Pay

  • Google Pay

(4) Any customs duties or import taxes incurred are the responsibility of the recipient and may vary depending on the delivery country.

(5) Refunds of payments already made will be issued within 14 working days after receipt of the returned goods, without any fees, to the bank account specified by the customer (IBAN and BIC).

5. Delivery

  1. Delivery is within 21 business days after receipt of payment. Confirmation with tracking number is sent via email.

  2. Each delivery includes a return label, user manual, and safety instructions.

  3. We are liable for shipping damages. Please report damage immediately to the carrier and to info@stickyslat.com with photo evidence.

6. Shipping Costs and International Orders

  • Shipping costs depend on destination, package size (approx. 60 × 30 × 16 cm), and weight (~3.7 kg).

  • Standard shipping applies for Austria, Germany, and select EU countries.

  • For non-EU orders (e.g., US, UK, Canada), contact us beforehand.

  • Customs/import duties are the buyer's responsibility.

7. Right of Withdrawal for Consumers – Returns & Exchanges

  1. Consumers have a legal right to withdraw from the contract within 14 days of receiving the goods. No reason is required.

Consumer: Any natural person entering into a legal transaction for purposes not primarily attributable to a business activity.

  1. To exercise your right of withdrawal, please email:

Laurin Medwed
Schegargasse 19/3/13
1190 Vienna, Austria
📧 info@stickyslat.com

  1. Please use the provided prepaid return label (if available) and ensure the correct order number is indicated.

  2. Return shipping costs are borne by the customer.

8. Withdrawal Instructions

Right of Withdrawal You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the date you or a third party named by you (not the carrier) received the goods.

To exercise your right, contact us:

Laurin Medwed
Schegargasse 19/3/13
1190 Vienna, Austria
info@stickyslat.com

You may use the form below.

Withdrawal Consequences We will refund all payments received from you, including delivery charges (except additional costs due to a non-standard delivery method), within 14 days from receipt of returned goods.

Refunds will be issued via the same payment method unless agreed otherwise. No fees will be charged.

Return costs due to withdrawal are not covered by us.

Goods must be returned within 14 days of notification of withdrawal. The deadline is met if goods are dispatched on time.

9. Withdrawal Form

(complete and return only if you wish to withdraw from the contract)

To:
Laurin Medwed
Schegargasse 19/3/13
1190 Vienna, Austria
Email: info@stickyslat.com

I/We (……………………….) hereby withdraw from the contract concluded by me/us (………………………) for the purchase of the following goods: (............................)

Ordered on (……………………..) / received on (…………………….):

Name of consumer(s):…………………………………….

Address of consumer(s):…………………………………

Signature of consumer(s) (only if submitted on paper):……………………………….

Date:……………………………

10. Return of Goods

  • Please use original packaging when possible, even if opened for inspection.

  • Package securely to avoid damage or loss.

  • Include order number and return label.

11. Warranty

  1. Statutory warranty rights apply.

  2. We cover shipping costs within warranty claims.

  3. Report defects immediately with proof photos and order number via email.

  4. Warranty does not apply in cases of:

    • Improper use

    • Damage from environmental exposure (moisture, temperature, etc.)

    • Unauthorized repair

    • Unintended processing

    • Customer-caused deterioration

  5. For customer-requested repairs outside of warranty, shipping costs are the customer’s responsibility.

  6. Remove any added parts before return. We are not liable for their loss.

12. Applicable Law

  • Austrian law applies.

  • The UN Convention on Contracts for the International Sale of Goods (CISG) is excluded.

  • Mandatory provisions of the consumer's home country remain unaffected.

13. Jurisdiction

  • The competent court at the consumer’s place of residence applies.

14. Dispute Resolution

15. Usage Instructions and Warnings

  • Products include safety instructions and usage guidelines.

  • Boards are not suitable for skateparks or extreme use.

  • We are not liable for damage due to non-compliance with warnings.

16. Final Provisions

  1. Invalid clauses do not affect the validity of the contract.

  2. Changes must be made in writing.

  3. Contract language is German. The English version is for convenience only.

Status: July 2023