Shipping policy
📦 Shipping Policy
Shipping Destinations
We currently ship to the following countries:
- 🇦🇹 Austria
- 🇩🇪 Germany
- 🇪🇺 Selected EU countries (e.g., Italy, Spain, Netherlands, France)
- 🇺🇸 USA *
- 🇬🇧 United Kingdom *
- 🇨🇦 Canada *
* For these countries (USA, UK, Canada), please contact us at info@stickyslat.com before placing your order. We will provide a personalized shipping quote and any necessary customs documentation.
Notes
- Orders to non-EU countries may be subject to customs duties or taxes, which are the responsibility of the recipient.
- If your country is not listed, feel free to email us for a custom shipping inquiry.
📏 Package Dimensions & Weight
- Dimensions: approx. 60 × 30 × 15 cm
- Weight: approx. 3.9 kg
💰 Shipping Costs (incl. Tracking)
- Austria: €6.90
- Germany: €11.90
- Selected EU countries: €16.90
- USA, UK, Canada: on request → contact info@stickyslat.com
Final shipping costs are calculated at checkout. All shipments include tracking – you will receive the tracking number by email once dispatched.
🌐 International Shipments (Non-EU)
Orders outside the EU may be subject to customs duties and import taxes, which must be paid by the recipient. We will gladly inform you in advance about estimated import costs and shipping details.
📦 Damaged Shipments
If your package arrives visibly damaged, please report it to the delivery service immediately and send photo evidence to info@stickyslat.com so we can resolve the issue promptly.
🔁 Returns
Items can be returned within 14 days of delivery, in accordance with your legal right of withdrawal under EU consumer law.
Please see the full conditions in our Return Policy.
You can also find the full legal information in our General Terms & Conditions (GTC).